Egocentrism in Email Communication: Are We as Effective as We Believe?

简介：
本文探讨了电子邮件交流中的自我中心倾向，并质疑人们对其沟通效果的认知是否准确，分析我们在邮件往来中可能存在的过度自信问题。 Egocentrism Over E-Mail: Can We Communicate as Well as We Think? Justin Kruger, New York University, Stern School of Business; Nicholas Epley, University of Chicago, Graduate School of Business; Jason Parker and Zhi-Wen Ng, University of Illinois at Urbana–Champaign. Without the benefit of paralinguistic cues such as gesture, emphasis, and intonation, it can be challenging to convey emotion and tone over electronic mail (e-mail). Five experiments suggest that this limitation is often underappreciated.